Refund & Return Policy

Noverix Research Labs is committed to the quality and integrity of every product we ship. Because our products are sensitive research chemicals, the following policy governs all returns, replacements, and refunds.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@noverixresearch.com within 7 days of delivery with your order number and clear photographs of the product and packaging. Upon verification, we will, at our discretion, provide a free replacement or a full refund for the affected item.

Non-Returnable Products

For safety, integrity, and regulatory reasons, opened, used, or otherwise handled research chemicals cannot be returned once they have left our facility, and are not eligible for refund except in the case of a verified damaged, defective, or incorrect shipment as described above. This is consistent with standard practice for laboratory reagents, which cannot be resold once they leave our custody.

Order Cancellations

You may request cancellation of an order before it has shipped by emailing support@noverixresearch.com. Once an order has been processed and handed to the carrier, it can no longer be cancelled and is subject to this policy.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days of approval. The time it takes for the credit to appear on your statement depends on your bank or card issuer. Original shipping charges are non-refundable except where the return results from our error.

Non-Delivery & Lost Shipments

If tracking indicates your order was not delivered, contact us within 15 days of the expected delivery date so we can open an investigation with the carrier. We are not responsible for packages marked delivered but reported missing, or delays caused by incorrect shipping information provided at checkout.

Chargebacks

If you have any concern about a charge or an order, please contact us first — we will always work with you to resolve it fairly. Filing a chargeback without first contacting us may delay resolution. We maintain full order, communication, and delivery records to document every transaction.